Resume

My Resume

LinkedIn Profile

  • STRATEGIC AND CREATIVE THINKER with solid background in delivering decisive, action-driven leadership. Demonstrates expert insight and proficiency in teaching, coordinating, monitoring, evaluating and communicating with clients.
  • RESULTS-ORIENTED PROFESSIONAL with proven capacity to manage and coordinate operations and administrative support, using initiative, resourcefulness and good judgement.
  • PERFORMANCE-DRIVEN TEAM PLAYER with excellent interpersonal skills and attention to detail, optimally utilizing all channels of communication to assist operations.

CORE COMPETENCIES

♦       Microsoft Office

♦       Result Execution

♦       Conflict Resolution

♦       Communication Skills

♦       Time Management

♦       Project Management

♦       Safety Compliance

 

♦       Subject Matter Expert

♦       Team Leader

♦       Hardware/Software

♦       Process Improvement

♦       Quality Assurance

♦       Troubleshooting

 

♦       Attention to Detail

♦       Critical Thinking

♦       Information Technology

♦       Networking

♦       Reports/Documentation

PROFESSIONAL EXPERIENCE

ITR OF GEORGIA                                                                       01/2019-CURRENT

JOB TITLE: IT Systems Administrator                      TUCKER, GA

  • Demonstrate superior leadership and analytical skills
  • Foster collaborative environment in order to promote teamwork while solving problems
  • Coordinate with IT Project Managers in order to develop focused plans and solutions
  • Meet/exceed all key performance metrics within assigned deadlines
  • Submit reports for leadership team reflecting work completed and areas for opportunity
  • Provide on-the-job training to new hires and serve as Subject Matter Expert to staff
  • Monitor staff, prioritizing work as required and in alignment with company objectives

 

JOB TITLE: SERVICE FIELD SUPERVISOR                                07/2018-01/2019

  • Managed 10+ employees on a daily basis, dispatching prioritized tickets as needed
  • Facilitated meetings for professional development and updates in organizational process
  • Submitted recommendations towards process improvement, employee evaluation, providing coaching/feedback as needed
  • Worked to resolve issues/occurrences within a timely manner in order to retain business and increase client satisfaction

JOB TITLE: FIELD SERVICE TECHNICIAN                               04/2016-07/2018

  • Installed, configured and modified hardware/software to ensure optimal performance
  • Quality checked all documentation for accuracy and data integrity
  • Overhaul used equipment in order to maximize overall performance
  • Educated customers on how to use products/services

AMANO MCGANN                                                                         11/2015-04/2016

JOB TITLE: FIELD SERVICE TECHNICIAN                             NASHVILLE, TN

  • Assessed software, hardware and network troubleshooting to ensure that all technology was functioning to full capacity
  • Proactively monitored the network, infrastructure and provided updates to the operating system as needed
  • Maintained weekly service log and attended all safety trainings as required by company to maintain knowledge of process
  • Effective management and prioritization of all IT escalations
  • Maintenance of servers, identifying and mitigating risks that may have potential impact to the daily services provided

EDUCATION|TECHNICAL SKILLS

MIDDLE TENNESSEE STATE UNIVERSITY

BACHELORS OF COMPUTER ENGINEERING TECHNOLOGY/2014